Last updated: 06/16/2026
This policy explains how billing, refunds, and cancellation work for the Signilio platform, operated by Signilio LLC.
Usage-based charges. Messaging is billed on a usage basis at the rate then published. Charges for messages that have been processed and submitted for delivery are final and non-refundable, because they fund real, immediately-incurred third-party delivery costs.
Prepaid balances. If your account operates on a prepaid balance, funds you add are applied to usage and related charges as incurred. Prepaid balances are non-refundable except where required by law. Unused balance remains available for future use while your account is active.
Recurring charges (phone numbers and campaign registration). Phone number fees and 10DLC campaign registration fees recur monthly and are billed in advance. These are passed through at cost. They continue until you cancel the associated number or campaign. To stop a recurring charge, remove or cancel the number/campaign in your account or contact admin@signilio.com before the next billing date. Amounts already billed for the current period are non-refundable.
Cancellation. You may cancel your account at any time by contacting admin@signilio.com or through your account settings. Cancellation stops future recurring charges. You remain responsible for any charges incurred before cancellation, including usage already submitted and any current-period recurring fees.
Billing errors. If you believe you were charged in error, contact admin@signilio.com within 30 days of the charge and we will investigate in good faith. Please raise billing concerns with us directly before initiating any payment dispute (see the no-chargeback terms in our Terms of Service).
Contact
admin@signilio.com