Last updated: 10/20/2026
This policy explains how billing, refunds, and cancellation work for the Signilio platform, operated by Signilio LLC.
Usage-based charges. On a usage-based account, messaging is billed on a usage basis at the rates shown in your account. Charges for messages that have been processed, whether sent or received and whether or not a carrier delivers them, are final and non-refundable, because they fund real, immediately-incurred delivery costs.
Prepaid balances. If your account operates on a prepaid balance, funds you add are applied to usage and related charges as incurred. Prepaid balances are non-refundable except where required by law. Unused balance remains available for future use while your account is active.
Recurring charges (phone numbers, brands, and campaigns). Phone number, 10DLC brand, and 10DLC campaign fees recur monthly and are billed in advance at the rates shown in your account. They continue until you cancel the associated number, brand, or campaign. To stop a recurring charge, remove or cancel it in your account or contact admin@signilio.com before the next billing date. Amounts already billed for the current period are non-refundable.
One-time fees. Brand registration, campaign registration, and any brand vetting you request are charged once, at the rates shown in your account, and are non-refundable.
Subscription plans. On a subscription plan, the plan fee is charged in advance, monthly on the first day of each calendar month or yearly, and your first month is pro-rated by the days left in it. Each picture message you send counts as three segments toward your plan's allowance. Additional phone numbers are billed on the first day of the following month. Extra texts are paid for when purchased, or on the first day of the following month if your account is set up to be billed for them afterward. Plan fees, monthly or yearly, are non-refundable once charged, except that we refund the plan fee if we decline your account before it is activated. Unused included messages do not carry over.
Cancellation. You may cancel your account or plan at any time by contacting admin@signilio.com or through your account settings. Cancellation takes effect at the end of the current billing period and stops future recurring charges. When a subscription plan ends, access to the Services for that account is suspended until the plan is renewed and paid. You remain responsible for any charges incurred before cancellation, including usage already submitted, usage above your plan's allowance, and any current-period plan or recurring fees.
Billing errors. If you believe you were charged in error, contact admin@signilio.com within 30 days of the charge and we will investigate in good faith. Charges not disputed within 30 days are final. Please raise billing concerns with us directly before initiating any payment dispute (see the no-chargeback terms in our Terms of Service).
Contact
admin@signilio.com