We answer every support request ourselves. Email is the fastest way to reach us, and every message gets a reply from a person.
Contact us
- Email: admin@signilio.com
- Hours: Monday to Friday, 9am to 6pm Eastern. We watch the inbox outside those hours for anything urgent.
- In the app: signed-in users can also open Help in the sidebar for instant answers about how to use Signilio.
What to include
The more of this you give us, the faster we can fix it:
- The email address you sign in with and the name of your company
- What you were trying to do and what happened instead
- The time it happened, with your time zone
- A screenshot if the problem is on screen
- For a text that did not arrive: the number it was sent to and the number it was sent from
Please do not email passwords, card numbers or your contacts' personal information.
Connecting an AI assistant
Signilio can be connected to Claude, ChatGPT and other AI tools so you can work your inbox from a chat. Setup steps and troubleshooting are on the connection guide. If a connection stops working, disconnecting and reconnecting from Settings → Integrations → MCP in the app fixes it in most cases. Connections are owner-only and expire after 90 days.
Security issues
If you believe you have found a security problem in Signilio, email admin@signilio.com with "Security" in the subject line. We acknowledge security reports within one business day and keep you informed while we work on them. Please give us a reasonable chance to fix the issue before sharing it publicly.
If you received a text from a business using Signilio
Signilio provides the texting software; the business that texted you chose to contact you and holds your consent record. You can:
- Reply STOP to any message to stop all texts from that business. The opt-out is honored immediately and automatically.
- Reply HELP to get that business's contact details.
- Email us at admin@signilio.com with the number that texted you if you want us to look into it. We take complaints about unwanted texts seriously.
Your data
To ask what data we hold about you, correct it, or have it deleted, see our Data Deletion page and Privacy Policy. Account holders can close their account from Settings or by emailing us.
Billing questions
Billing history and receipts are in the app under Billing. For anything you cannot find there, email us with the date and amount of the charge. Our Refunds & Cancellation policy explains what can be refunded.